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B2B SectorProperty managers do not have an air conditioning problem. They have a portfolio problem that shows up as air conditioning: dozens of units across multiple buildings, each with a different system age, a different tenant, and a maintenance history nobody can produce on request.
HILLS AC Services works with managing agents, landlords and owners' associations across Dubai on exactly this. We take on the whole portfolio rather than individual call-outs, which changes what you can plan for and what you can evidence.
The commercial problem with reactive maintenance in real estate is not the repair cost. It is that a failure during a tenancy becomes a habitability complaint, a rent dispute, or a unit that cannot be re-let on schedule. In a Dubai summer, a villa without cooling is uninhabitable within hours, and the tenant's next call is to your office rather than ours.
We schedule around occupancy rather than around our own convenience. Vacant units are serviced during voids, occupied units at times agreed with the tenant, and handover inspections are timed to the tenancy calendar so a system fault is found before a new tenant moves in rather than during their first week.
Every visit produces documentation. Photographs, readings and a service certificate per unit, filed against the property reference rather than a job number. When an owner asks what was done to their asset, or a tenant disputes the condition at handover, the record exists.
Pricing is fixed per unit type and agreed in advance, so your budget is a number rather than an estimate. Additional work outside scope is quoted before it starts, never invoiced afterwards as a surprise.
One agreement across the portfolio, with per-unit scheduling, a single point of contact and consolidated monthly invoicing rather than a call-out per property.
Full coil, filter and drain service between tenancies, with a condition report that documents the state of the system at handover for both parties.
New-build and post-renovation inspection of the full AC installation, including airflow verification and duct cleanliness, before you accept the unit.
Priority attendance for total cooling failure in tenanted property, because that is the fault that becomes a legal problem rather than a maintenance one.
Corridor, lobby, gym and plant-room systems maintained under the same agreement as the residential units.
A portfolio-wide report on system age, condition and expected replacement horizon, so capital expenditure is planned rather than forced.
We are a technical services company, not a general handyman firm with an AC sideline. The people who attend your properties are HVAC technicians, and where a job falls outside our scope we say so rather than attempting it.
We inspect before quoting and the written price holds. For a managing agent this matters more than the headline rate, because a contractor whose invoice differs from their quote creates a reconciliation problem on every single job.
Everything is documented to a standard that survives a dispute. Dated photographs, per-unit certificates, and readings recorded rather than described.
Yes. Overnight, weekend and closed-period scheduling is standard for commercial clients, and it is planned at survey rather than charged as an emergency premium.
Per unit type and scope, agreed in writing before it starts. Additional work outside the agreed scope is quoted before it is carried out, never invoiced afterwards.
A service report per visit with readings and dated photographs, plus certificates where one is required for inspection. Records are filed against your property or site reference.
Yes. Multi-site portfolios run under a single agreement with one point of contact and consolidated invoicing, which is simpler than negotiating each location separately.
Response times are written into the contract rather than left vague. Total cooling failure in occupied premises and anything affecting food safety are prioritised.
Always. Commercial scope cannot be quoted accurately over the phone, and a survey is what allows us to give a fixed price that holds.
Every sector page sets out the plant, the access regime and the compliance obligations that actually differ. Start at the commercial overview if you are not sure which fits.
Tell us what you need and we confirm a fixed written price after inspection. No charge to quote.
Last updated:
HILLS AC Services, Business Park Building 4, 7th Floor, Hadaeq Sheikh Mohammed Bin Rashid, Dubai Hills, Dubai, UAE. Contact: info@hillsacservices.com · +971 58 563 0095.
Only to respond to your enquiry, quote, schedule and carry out your job, issue your invoice, and follow up about the service. We may contact you about a maintenance reminder for a service you have already used. You can opt out at any time by replying STOP on WhatsApp or emailing us.
We do not sell, rent or trade your personal data. We do not share it with third parties for marketing. We do not publish photographs of your property without your written permission.
Only where necessary to deliver the service: our technicians assigned to your job, and, for water tank work, the independent laboratory that issues your water clearance report. Both are bound to confidentiality.
Enquiry details are kept for 12 months if you do not book. Job records, invoices and service certificates are kept for 5 years to meet UAE accounting and warranty requirements.
Under UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data, you may request a copy of the data we hold on you, ask us to correct it, ask us to delete it, or withdraw consent to being contacted. Email info@hillsacservices.com and we will respond within 30 days.
Enquiries reach us through WhatsApp's encrypted messaging or our email. Job records are held on password-protected devices and accounts. Access is limited to staff who need it.
Our services are contracted by adults. We do not knowingly collect data from anyone under 18.
If we update this policy we will change the date at the top of this page.
HILLS AC Services enters people's homes and offices. We treat what we see and record there as confidential, and we handle your personal data in line with UAE Federal Decree-Law No. 45 of 2021 (the UAE Personal Data Protection Law).
We process your data on the basis of your consent (when you contact us) and to perform the contract for the service you have booked.
We ask for the minimum needed to quote and deliver the job: name, contact number, area, and address at booking. We do not ask for identification documents, financial details or anything unrelated to the service.
We do not store card details. Card payments are processed by the payment provider or terminal at the point of sale, and we retain only the transaction reference on your invoice.
Before and after photographs are taken of ducts, coils, tanks or work areas as a record of the job, and are shared with you. We will not use any photograph of your property in marketing without asking you first and receiving your written agreement.
If personal data is lost or exposed, we will investigate immediately, notify affected customers without undue delay, and report to the UAE Data Office where the law requires it.
Data queries and requests: info@hillsacservices.com
Prices shown on this website are starting prices. Your final price is fixed in writing after the inspection and does not change on the day, unless you ask us to add work that was not quoted.
Bookings are confirmed by WhatsApp or email. Please give us at least 12 hours' notice to cancel or reschedule so we can reallocate the slot.
Someone over 18 must be present to give access at the start and to sign off at the end. Please make sure ceiling access panels and tank hatches are reachable.
If you are not satisfied with a duct or deep cleaning job, tell us within 7 days and we will return and re-clean the affected area at no charge.
We are insured. We protect floors and furniture before starting. In the unlikely event we damage something, report it within 48 hours and we will repair, replace or compensate fairly. We are not liable for pre-existing faults in ageing AC equipment, ductwork or plumbing that become apparent during service. We will always point these out to you.
Payment is due on completion unless agreed otherwise in writing. We accept cash, card, bank transfer, Apple Pay, Samsung Pay, Google Pay, Tamara and Tabby.
These terms are governed by the laws of the Emirate of Dubai and the United Arab Emirates.
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