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Annual Maintenance ContractsFor property portfolios, offices, malls, restaurants, clinics, schools and industrial sites. Scope written into the agreement, fixed pricing for the term, and a documented record of every visit.
An annual maintenance contract is not a discount scheme. It is a different operating model: equipment attended on a schedule, faults found while they are still small, and a documented record of what was done to every system on your estate.
Reactive maintenance is the most expensive way to run a building, and the cost is rarely where people look. Emergency call-out rates are higher, but the real expense is what the failure took with it. A refrigerant leak nobody found destroys a compressor. A bearing nobody heard takes the motor. A condenser nobody cleaned runs the system continuously until it fails at peak load, in August, when every contractor in Dubai is already committed.
The UAE climate compresses all of this. Air conditioning here runs close to year-round rather than seasonally, so equipment accumulates far more operating hours per year than the same unit in a temperate country. Desert dust loads coils in weeks. Coastal humidity keeps the inside of a system damp for most of the year. Maintenance schedules written for European or North American conditions materially under-serve buildings here, which is why we work to three to four month intervals rather than annual.
For commercial clients the second value of a contract is evidential. Planned visits produce documentation, and documentation is what insurers, inspectors, tenants and boards ask for when something goes wrong. A managing agent who can produce a dated service record per unit is in a very different position from one who cannot.
We write scope into the agreement before signature. What is covered, what is excluded, how quickly we respond and what it costs are all itemised. That is deliberate: the most common complaint we hear about previous contractors is not price, it is discovering after a failure that the thing which failed was not covered.
Contracts run across residential portfolios, offices, retail, hospitality, healthcare, education, industrial and cold-chain sites. Multi-site clients run under a single agreement with one point of contact and consolidated invoicing.
Priced per unit type and frequency after a site survey. Every tier is itemised in writing before signature.
Scheduled preventive maintenance
Quarterly visits covering filters, coils, drains and airflow, with readings recorded and a report after each attendance. Breakdown attendance at agreed contract rates. Suits villas, small offices and single retail units where the equipment is in reasonable condition and the priority is keeping it there.
Preventive plus covered labour
Everything in Essential, plus labour included for covered repairs between visits and priority response ahead of ad-hoc call-outs. One annual deep clean included, scheduled before peak summer. Suits residential portfolios, mid-size offices, clinics and restaurants where downtime has a direct commercial cost.
Preventive, labour and parts
Everything in Comprehensive, plus specified parts and consumables included, defined response times in hours rather than days, and an annual condition report across every system on the contract. Suits malls, hotels, cold retail, industrial sites and managed portfolios where a failure is a business interruption rather than an inconvenience.
Scheduled preventive visits at an agreed frequency, defined response times for breakdowns between visits, labour for covered work, and a documented report after every attendance. Scope is written into the agreement before you sign, itemised, so there is no argument later about whether something was covered.
Per unit type and visit frequency, after a site survey. A villa with eight indoor units and a 200-unit residential tower are different problems and we price them differently. What does not vary is that the figure is fixed for the term rather than revised mid-contract.
Usually, and we will show you the arithmetic at survey rather than assert it. The direct saving comes from planned rates against emergency rates. The larger saving is the failures that scheduled attention prevents, which are the expensive ones: a compressor lost to a leak nobody found, or a motor lost to a bearing nobody heard.
Parts, unless the agreement specifically includes them. Damage from misuse, power surges or third-party work. Replacement of equipment at the end of its life. All of it is listed explicitly in the agreement rather than buried in a clause.
Response times are written into the agreement, not left vague. Total cooling failure in occupied premises, cold rooms and commercial kitchens are prioritised ahead of routine work.
Yes. Multi-site portfolios run under a single agreement with one point of contact, one schedule and consolidated invoicing. For managing agents this is usually the main reason to consolidate contractors.
We issue a condition report covering every system on the contract, including expected remaining life, so renewal or capital replacement is a decision made on evidence rather than at short notice after a failure.
Yes, and most clients do. A single service, then a building, then the portfolio. There is no requirement to commit the whole estate at the outset.
Tell us what you need and we confirm a fixed written price after inspection. No charge to quote.
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HILLS AC Services, Business Park Building 4, 7th Floor, Hadaeq Sheikh Mohammed Bin Rashid, Dubai Hills, Dubai, UAE. Contact: info@hillsacservices.com · +971 58 563 0095.
Only to respond to your enquiry, quote, schedule and carry out your job, issue your invoice, and follow up about the service. We may contact you about a maintenance reminder for a service you have already used. You can opt out at any time by replying STOP on WhatsApp or emailing us.
We do not sell, rent or trade your personal data. We do not share it with third parties for marketing. We do not publish photographs of your property without your written permission.
Only where necessary to deliver the service: our technicians assigned to your job, and, for water tank work, the independent laboratory that issues your water clearance report. Both are bound to confidentiality.
Enquiry details are kept for 12 months if you do not book. Job records, invoices and service certificates are kept for 5 years to meet UAE accounting and warranty requirements.
Under UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data, you may request a copy of the data we hold on you, ask us to correct it, ask us to delete it, or withdraw consent to being contacted. Email info@hillsacservices.com and we will respond within 30 days.
Enquiries reach us through WhatsApp's encrypted messaging or our email. Job records are held on password-protected devices and accounts. Access is limited to staff who need it.
Our services are contracted by adults. We do not knowingly collect data from anyone under 18.
If we update this policy we will change the date at the top of this page.
HILLS AC Services enters people's homes and offices. We treat what we see and record there as confidential, and we handle your personal data in line with UAE Federal Decree-Law No. 45 of 2021 (the UAE Personal Data Protection Law).
We process your data on the basis of your consent (when you contact us) and to perform the contract for the service you have booked.
We ask for the minimum needed to quote and deliver the job: name, contact number, area, and address at booking. We do not ask for identification documents, financial details or anything unrelated to the service.
We do not store card details. Card payments are processed by the payment provider or terminal at the point of sale, and we retain only the transaction reference on your invoice.
Before and after photographs are taken of ducts, coils, tanks or work areas as a record of the job, and are shared with you. We will not use any photograph of your property in marketing without asking you first and receiving your written agreement.
If personal data is lost or exposed, we will investigate immediately, notify affected customers without undue delay, and report to the UAE Data Office where the law requires it.
Data queries and requests: info@hillsacservices.com
Prices shown on this website are starting prices. Your final price is fixed in writing after the inspection and does not change on the day, unless you ask us to add work that was not quoted.
Bookings are confirmed by WhatsApp or email. Please give us at least 12 hours' notice to cancel or reschedule so we can reallocate the slot.
Someone over 18 must be present to give access at the start and to sign off at the end. Please make sure ceiling access panels and tank hatches are reachable.
If you are not satisfied with a duct or deep cleaning job, tell us within 7 days and we will return and re-clean the affected area at no charge.
We are insured. We protect floors and furniture before starting. In the unlikely event we damage something, report it within 48 hours and we will repair, replace or compensate fairly. We are not liable for pre-existing faults in ageing AC equipment, ductwork or plumbing that become apparent during service. We will always point these out to you.
Payment is due on completion unless agreed otherwise in writing. We accept cash, card, bank transfer, Apple Pay, Samsung Pay, Google Pay, Tamara and Tabby.
These terms are governed by the laws of the Emirate of Dubai and the United Arab Emirates.
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